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Wayne's Radiator
, Syracuse, NY (315) 437-6172
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Address 6080 Court Street Road Syracuse, NY 13206 Hours Monday 8 a.m. - 5:30 p.m. Tuesday 8 a.m. - 5:30 p.m. Wednesday 8 a.m. - 5:30 p.m. Thursday 8 a.m. - 5:30 p.m. Friday 8 a.m. - 5:30 p.m. Saturday Closed Sunday Closed Business Services Oil Changes, Inspections, Brakes, Air-Conditioning, Coolant Flushes, Tune-ups, Engine Diagnostics, Motor Replacement, Electrical Work
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Business Type: Wayne’s Radiator has been around for 30 years. Since the day it was started the company has been family owned and operated by the Dupree’s for generations. Original owner Wayne Dupree passed away in 1996 leaving the business to children Kevin and Kathy to operate. Wayne’s has four bays to work in and four mechanics to assist the customer.
On November 30, 2007 a fire occurred when fumes in the building sparked and caused a full tank of gas to spew fire and ignite the business. No one was hurt during the fire, but the place suffered extensive interior and exterior damage. Wayne’s was rebuilt later that year and maintains its steady flow of business from loyal customers.
They do everything from oil changes, inspections, brakes, air-conditioning, coolant flushes, tune-ups, engine diagnostics, motor replacement, and electrical work. In addition to the services provided, Wayne’s will shuttle customers if their car has to stay at the shop or if they need a ride to work in the morning while their car is being fixed. Wayne’s is a NAPA auto care center that has the “peace of mind” warranty. That means that any customer who had put a NAPA auto part into their vehicle would be able to come to Wayne’s with the warranty period of 12 months or 12,000 miles for a replacement. In addition with the NAPA guarantee, the shop also redeems the Advantage Auto/Auto Value Warranty; that is along the same lines of Napa’s 12 month 12,000 mile warranty. We can service either company.
Wayne’s is part of the Better Business Bureau, and actively involved in charity work for the community. They are currently involved in NAPA auto care’s autism awareness program that raises money for the cause. In the past, Wayne’s Radiator has also donated money to the Muscular Dystrophy Association.
Wayne’s owner, Kathy, wants customers to know that “our customers are #1 and we want them to know that without them we wouldn’t be here; we appreciate their business.” Kathy adds, “We are an honest company that tries to help the customer, not sell the customer.”
Wayne’s Radiator takes all major credit cards, cash or check.
Chemists and backyard mechanics have probably been coming up with ways to plug radiator leaks for as long as water-cooled engines have existed.
Question What is your premier service? Answer We do almost everything besides body work. Excellent at tune-ups, coolant flushes, air conditioning, engine work, inspections, electrical, etc. Experienced mechanics. Question What is the one thing you would like potential customers to know about your business? Answer We redeem the NAPA warranty program called the "Peace of Mind" Warranty. Question What sets your business apart from your competition? Answer We have been here for generations. The business has been passed down and it is still in the family! Question Why is it important to customers that they think about the product or service you offer? Answer Quality service. Always. Question What can happen to customers who neglect the product or service you offer? Answer They might get mechanics who don’t necessarily care about the customer and try to get the job done as fast as possible. We take pride in our work. Question Why is it valuable to customers to get to know you and your staff? Answer We are personable and inviting to all! Question What do you contribute to your community? Answer Give money to Autism Awareness and other charitable foundations in the community. Question What do customers need to know before they come in or call you? Answer That we appreciate your business no matter how big or small. Question What services do you offer that many people don't know about? Answer Being a Napa Autocare center, we can redeem the NAPA warranty and also the Advantage Auto/Auto Value Warranty.
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