Question
What is your premier service?
Question
What is the most common question customers have about your business?
Answer
Do you have in-house service? YES!
Question
What is the one thing you would like potential customers to know about your business?
Answer
We have in-house technicians 24 hours a day, 7 days a week.
Question
What sets your business apart from your competition?
Answer
We train our employees very well, we make on-time deliveries, and we provide 24-hour emergency call service. (Christmas, New Years…etc.)
Question
Why is it important to customers that they think about the product or service you offer?
Answer
Because it’s a big decision; not everybody is trained to work on propane (New York State doesn’t require any specific licensing)—we’ve got lots of experience and train our employees to handle any problems that arise. You want service when you need it, and when you need it we are there!
Question
What can happen to customers who neglect the product or service you offer?
Answer
You can have leaks, fires, loss of property (frozen house in winter).
Question
Why is it valuable to customers to get to know you and your staff?
Answer
To have a high comfort level with whom they are dealing with. We have technicians that have been here 11-20 years.
Question
What do you contribute to your community?
Answer
We support many different causes; some of which include: breast cancer, prostate cancer, the Heart Association, Little League programs and the Make-A-Wish Foundation.
Question
What do customers need to know before they come in or call you?
Answer
The only thing that the customer needs to know is what they are going to use the gas for. We will take care of handling the rest!
Question
What services do you offer that many people don't know about?
Answer
We can service gas refrigerators, we have all of the solutions to your problems concerning propane, and we have the most experience in the business!
We’ve been in the propane business for 25 years. Specialize in quality service, both residential and commercial. We don’t just pass gas, we give quality customer service.
