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Factory Direct Furniture & Mattress
, Syracuse, NY (315) 218-5273
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Address 2711 S. Salina Street Syracuse, NY 13205 Hours Monday 9 a.m. - 9 p.m. Tuesday 9 a.m. - 9 p.m. Wednesday 9 a.m. - 9 p.m. Thursday 9 a.m. - 9 p.m. Friday 9 a.m. - 9 p.m. Saturday 9 a.m. - 9 p.m. Sunday 12 p.m. - 5 p.m. Business Services Home Furniture Retailer
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Business Type: At Factory Direct Furniture and Mattress we understand your goal of having a warm and inviting home – not just a house. We offer the highest quality furniture, a vast array of styles, and excellent value so that your goal can easily become a reality.
Discover thousands of products through our website and catalogs, then see and feel those products for yourself at our store located at 2711 S. Salina St. Syracuse, NY 13205. You’ll find that our friendly, professional sales associates go out of their way to make you feel as welcome and comfortable in our stores as you want your guests to be in your home.
You can shop with confidence at Factory Direct Furniture and Mattress because we guarantee excellent quality, prices, and services.
It’s that simple. We always stand behind your purchase.
Upholstered furniture has gone high tech with the use of microfiber – also known as microsuede, faux suede and ultrasuede. This lightweight, dense and amazingly comfortable fabric retains dye beautifully, has a long lifespan and is an affordable alternative to leather.
Question How can I get refund, exchange or warranty information about my furniture? Answer Please contact our store and one of our trained customer service agents will be happy to assist you. Question How should I clean my upholstery? Answer Our upholstery products have a tag located under one of the seat cushions or under the unit itself. The tag shows a universal cleaning code. Question Do you take custom orders? Answer Due to the large quantity of furniture we produce, we do not take custom orders. However, we do have a wide variety of styles in our product line. To find a style that will compliment your home, please check out our complete online product catalog. Question I need assembly instructions for my furniture. Where can I get them? Answer If the item(s) you purchased require assembly, detailed instructions should have been included in the carton. If they were missing or you have misplaced them, please submit the following information: a copy of your original sales receipt, your name, fax number or mailing address and the model number(s) you need to assemble. You may mail your request to: Factory Direct Furniture and Mattress 2711 S Salina Street, Syracuse, NY 13205. Question I recently moved, and in the move, a drawer handle was damaged on my dresser. Help? Answer Often damaged parts can be replaced. If you need to get a replacement part for a product, contact our store for assistance. Question How does your delivery service work? Answer Orders placed within our local delivery area will arrive on our trucks. A customer service person will call to arrange delivery. It is important for someone to be home to accept the delivery on the scheduled day, otherwise a redelivery charge will be incurred. Question Are there warranties available? Answer Factory Direct Furniture and Mattress honors all manufacturers' warranties. Depending on the type of furniture you select, the warranty will vary. If you would like more specific information about the warranty for the furniture you are considering, please call us at (315) 218-5273. Question What is your return policy? Answer At Factory Direct Furniture and Mattress we want you to feel confident about your purchase. The furniture being returned must be in re-salable condition and boxed in the original manufacturers' packaging materials. This excludes bedding and delivery charges. Returns are subject to applicable delivery or pick up fees. Question Do you have a cancellation and refund policy? Answer Please call the store directly at (315) 218-5273 as our policy may differ depending on the item selected. Question For more frequently asked questions, please visit the FAQ section of our website
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