ALBANY (AP) -- State Attorney General Eric Schneiderman is asking a state regulator to take action against Verizon New York over mounting complaints of poor repair service for land-based telephone service that serves millions of New Yorkers.
Schneiderman's office told the state Public Service Commission that the percentage of customers without service for more than 24 hours has increased and the commission has allowed Verizon to provide poor service to 92 percent of its customers.
The PSC hit Verizon with a $400,000 penalty in March for similar concerns.
Schneiderman says Verizon is drastically cutting employees who run its land-based telephone service to focus on its more lucrative wireless business.
Verizon says Thursday it's reviewing Schneiderman's comments and is committed to land-line customers.
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